America's Family Dental at 1100 Rayford Road # 100 in Spring, Texas

Customer Reviews about America's Family Dental

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  I have always been very apprehensive in visiting a dentist office. Dr. Flores and his staff have completely changed that by being very professional and do their absolute best to keep the the patient comfortable. I had an amazing few visits and am a customer for life. Thank you
  July 31, 2017

  by Daniel Wolfson
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  Two years ago I came to this dentist office needing a lot of work done. I had not been to a dentist in quite some time because of my anxiety. Over the last two years I had two molar root canals and multiple fillings. I initially left this office because of multiple instances where the lady in charge of insurance was not kind to me and my wife. She would not find another specialist for my stepdaughter after we went to the original specialist and were told they did not take our insurance. Then she proceeded to argue with me and my wife on separate occasions about the issue saying they did take our insurance. We finally found a specialist but it was too late and two teeth had to be pulled. She's 8 years old and has already had two teeth pulled which may have been avoided if the insurance lady had found us another specialist. Then I had an issue with one of my root canals and the dentist said I could go to a specialist to see if they could fix it, which at the time he thought was doubtful, or pull it. Due to my busy schedule I finally decided to pull it and made an appointment. When I got there they only had me scheduled for a cleaning. I inquired about the tooth pull and was told the dentist was not available to do the work. I asked to speak to the dentist but instead was greeted by the insurance lady. She proceeded to get into an argument, reading my charts, saying that I needed to see a specialist first before pulling my tooth. By this point I had puss coming out of my gums for over a month. After getting up to leave the dental assistant came to the front desk, apologized for the insurance lady's attitude, and proceeded to take me back to have my tooth pulled. After telling the dental assistant about my experiences with the insurance lady, and that I would not be returning, I was told she would speak with her and give me a call later that day. I never received a call. I had to find another dentist because one of my fillings chipped and had to be replaced with a root canal. The new dentist explained the filling failed because one of the crowns done at America's Family Dental was set too low and was putting too much pressure on the filling. Now another one of my crowns on a root canal has chipped and I will need to get it replaced. Over a two year span and thousands of dollars spent I have had a root canal fail causing a molar tooth to be pulled, a filling chip causing a root canal, and a crown chip. I understand that crowns and fillings are not permanent. What I do not understand is the amount of failed work that has occurred in less than two years and how we were treated by the insurance lady. The new dentist also would not perform the root canal herself. She explained a specialist, endodontist, should perform root canals on molars. I was a little confused but after having the procedure done by the specialist I understood. There were multiple things I noticed the specialist did that were not done by my dentist at America's Family Dental. The next day there was no soreness unlike my two previous root canals where the soreness in the area of the root canal and my jaw lasted for multiple days. I was also told during my last visit with America's Family Dental that I still had multiple cavities but the new dentist said I had none even after explaining what I was told during my last visit. It has taken me a long time to gather my thoughts before writing this review. After visiting another dentist, I now understand that America's Family Dental has many issues and I will not be returning even though my chipped crown is still under warranty there. I'd rather go spend the additional money at the new dentist where I know it will be done correctly rather than waste my time coming back here. I hope to anyone who takes the time to read this entire review realizes that this is not just based off one moment or one day. This is based off my two years experience at America's Family Dental and after receiving dental work at another dentist. Update:crown placed w/in last 2 years fractured and replacing it is $1,050.
  May 11, 2017

  by Mason Matthews

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